Privacy policy

Last updated: 29 August 2026

This Privacy Policy explains how JOISTR, operated by JOISTR STORE ("JOISTR", "we", "us" or "our"), collects, uses and shares personal information when you visit, interact with or make a purchase from our store.

Information we collect

We may collect:

  • contact and order information, including your name, billing and delivery address, email address and telephone number;

  • payment confirmation and transaction information. Payment details are processed by our payment providers; we do not receive your full card number;

  • account and customer-service information, including messages, returns and order history;

  • device and usage information, including IP address, browser, device, pages viewed and interactions with the store; and

  • marketing preferences and information collected through cookies or similar technologies.

How we use information

We use personal information to:

  • process payment, fulfil and deliver orders;

  • provide order updates and customer support;

  • manage returns, refunds and fraud prevention;

  • operate, secure and improve the store and our products;

  • measure store and advertising performance; and

  • send marketing where permitted by law and in accordance with your choices.

Where applicable under UK data-protection law, we rely on performance of a contract, compliance with legal obligations, our legitimate interests and consent, depending on the activity.

How information is shared

We share information only where reasonably necessary with service providers that help us operate, including Shopify, payment processors, fulfilment and delivery partners, customer-support services, analytics providers and advertising platforms. We may also disclose information where required by law, to protect legal rights, or in connection with a business transfer.

We do not sell personal information for money. Some advertising or analytics activity may be treated as "sharing" or targeted advertising under certain privacy laws. Where required, you may opt out using the privacy choices provided on our store or by contacting us.

International processing

Our providers may process information outside Australia or the United Kingdom. Where required, we use appropriate safeguards for international transfers.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, accounting, legal obligations, dispute resolution and fraud prevention.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of or restriction of personal information, to object to certain processing, to withdraw consent, and to receive a portable copy of certain information. You may unsubscribe from marketing using the link in the message or by contacting us.

United Kingdom customers may also complain to the UK Information Commissioner’s Office. Australian customers may contact the Office of the Australian Information Commissioner where applicable. We encourage you to contact us first so we can try to resolve the issue.

Cookies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, understand usage and support advertising. Where required, the store will ask for consent before using non-essential cookies.

Contact

Privacy questions or requests: SUPPORT@JOISTR.STORE

We may update this policy from time to time. The current version will always be published on this page.