Shipping policy

Last updated: 29 August 2026

JOISTR currently ships to eligible addresses in Australia and the United Kingdom.

Processing

Orders are normally prepared within 1–3 business days, excluding weekends and public holidays. During launches, sales or unusually high order volume, processing may take longer. We will contact you if a material delay affects your order.

Delivery and tracking

Available delivery methods, prices and estimated delivery windows are shown at checkout for your address. Delivery estimates begin after dispatch and are not guaranteed dates. Once the order ships, tracking is sent to the email address used at checkout.

Free tracked shipping applies to eligible orders of two or more JOISTR sets where shown on the product page and at checkout. Any other shipping charge is displayed before payment.

Address changes

Check the delivery address carefully. Contact SUPPORT@JOISTR.STORE immediately if it is wrong. We cannot guarantee changes after an order enters fulfilment, and additional carrier charges may apply to redirection or reshipment.

Delays, loss and delivery issues

Carriers may be affected by weather, peak periods, customs, remote-area conditions and events outside our reasonable control. If tracking has not updated for an unusual period or the parcel appears lost, contact us and we will investigate with the carrier.

Duties and taxes

Prices, taxes and any import charges are handled according to the information shown at checkout and the destination. Where duties or taxes are not collected at checkout, the recipient may be responsible for charges imposed by local authorities. Confirm your Shopify Markets configuration before publishing this clause.

Shipping questions: SUPPORT@JOISTR.STORE